Stellar onboard experience leads JetBlue to historic recognition
among Low Cost Carriers
NEW YORK--(BUSINESS WIRE)--
JetBlue (NASDAQ:JBLU) today received the J.D. Power award for ranking
highest in customer satisfaction among low cost carriers in North
America for the twelfth consecutive year according to the J.D. Power
2016 North America Airline Satisfaction Study. JetBlue also achieved the
highest scores in the study’s Aircraft and In-Flight Services categories.
The recognition comes as JetBlue continues to advance the customer
experience across the airline, from an innovative new
hospitality-focused service delivery model to the ongoing expansion of
its acclaimed Mint premium experience into new markets across the United
States and Caribbean. JetBlue also recently outlined a restyling of its
Airbus A320 cabins to build upon its new A321 cabin experience. The
transformation will introduce free gate-to-gate Fly-Fi broadband (a), a
new inflight entertainment system with internet-streaming on HD seatback
televisions, power outlets for personal devices, ergonomic seats, and
generous personal space to accentuate its crewmembers’ continued
dedication to service and hospitality.
“Our focus on building a low cost experience that customers love is
unparalleled, and it’s our crewmembers’ focus on delivering that
experience that continues to inspire,” said Robin Hayes, president and
chief executive officer, JetBlue. “Thank you to our 18,000 crewmembers
who live and breathe our unique culture every day. Their dedication to
delivering the JetBlue experience is the differentiator that has helped
us to earn this important recognition for twelve years and counting.”
The J.D. Power Airline Study measured satisfaction among customers of
more than 10,000 passengers who flew on a major North American airline
between March 2015 and March 2016 by examining seven key factors: cost &
fees; in-flight services; boarding/deplaning/baggage; flight crew;
aircraft; check-in; and reservation. The carrier has received this
recognition in the “low-cost category” from J.D. Power every year from
2006 to 2016. JetBlue also ranked highest in customer satisfaction among
all major U.S. airlines in 2005, when low-cost and traditional network
carriers were combined in a single category, making this year's
achievement its twelfth consecutive J.D. Power award (a).
JetBlue serves 96 cities in 22 countries with a modern fleet of 219
Airbus and Embraer aircraft. Every aircraft offers the airline’s
award-recognized service, featuring the most legroom in coach (b) and
complimentary and unlimited name-brand snacks and soft drinks. JetBlue
continues to innovate inflight entertainment, with 36 channels of free
DIRECTV increasing to 100 channels (c) on its new Airbus A321 aircraft
and coming to its A320 aircraft beginning in 2017. JetBlue’s free
Fly-Fi, the fastest broadband internet in the sky, is available on all
Airbus aircraft, and will be available fleet wide by the end of 2016 (a).
Every year it has been recognized, JetBlue has celebrated its J.D. Power
Airline Study ranking with a tour across its entire network of cities.
For highlights of last year’s tour, go to JetBlue’s “Out of The Blue”
blog at http://blog.jetblue.com/jd-power-12/.
About JetBlue Airways
JetBlue is New York's Hometown Airline™, and a leading carrier
in Boston, Fort Lauderdale-Hollywood, Los Angeles (Long Beach), Orlando,
and San Juan. JetBlue carries more than 35 million customers a year to
96 cities in the U.S., Caribbean, and Latin America with an average of
900 daily flights. For more information please visit jetblue.com.
Fly-Fi is available on JetBlue-operated flights in the
JetBlue received the highest numerical score in the J.D. Power
2016 North America Airline Satisfaction Study, based on 10,348
total responses evaluating 4 low-cost carriers, and measures the
experiences and perceptions of passengers who were surveyed
between April 2015 and March 2016. Your experiences may vary.
JetBlue offers the most legroom in coach, based on average
fleet-wide seat pitch for U.S. airlines.
Live satellite TV and radio programming is available on
JetBlue-operated flights in the contiguous U.S. Where applicable,
for flights over 2 hours operating outside of the contiguous U.S.,
JetBlue may offer complimentary JetBlue Features™ movies.
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JetBlue Corporate Communications